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Privacy Policy and Protection of Personal Information

Thank you for visiting the Stratos Pizzeria website and reviewing its privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy.

This Privacy Policy consists of the following elements :

1. Objectives of the Privacy Policy

Respect for privacy and the protection of personal information are essential to us. Therefore, through this Policy, we aim to protect personal information in accordance with applicable laws.

To ensure this protection, Stratos Pizzeria commits to collecting, using, disclosing, and/or retaining only the personal information about an individual that is necessary for the purposes for which it is collected, unless otherwise permitted or required by law, in which case no consent will be required.

The purpose of this Policy is to inform users about why and how Stratos Pizzeria, or anyone acting on its behalf, may collect, use, disclose, and/or retain their personal information.

For the purposes of this Policy, “personal information” refers to any information relating to an individual that, directly or indirectly, allows them to be identified.

2. Effective Date and Updates

This Policy is effective as of June 30, 2024.

We may modify this Privacy Policy from time to time. Any reduction in your rights under this Policy will not be applied without your explicit consent. We always indicate the date of the latest changes and provide access to archived versions for review. If the changes are significant, we will post a prominent notice on our website (including, for certain services, via email notification).

3. Personal Information Collected

Stratos Pizzeria is a franchise company operating in the restaurant industry, with activities conducted through multiple locations and via its online ordering platform. To date, 26 restaurants proudly bear the Stratos name and generate over 700 jobs. Thanks to dedicated franchisees, people in the Québec City, Central Québec, and Mauricie regions can enjoy a variety of authentic, high-quality pizzas and poutines.

Stratos Pizzeria may collect personal information in various forms but will do so only through lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law. Only the information necessary for our business activities to serve our customers is collected.

The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and Stratos Pizzeria. Therefore, we prioritize informing you about the nature of the personal information we use. We protect all types of personal information collected and used.

4. How Personal Information is Collected

Personal information about you is collected directly from you, including when you contact us by phone, email, or directly through our website and online ordering platform (via forms) as part of providing our products and services.

It is also collected generally through your interaction with our website. Personal information may also be collected through third-party partners, such as Ishopfood, DoorDash, SkipTheDishes, Uber Eats, or UEAT, when you use these platforms directly to obtain our products or services. The personal information obtained is limited to what you have disclosed to them and is necessary for our business activities to serve you.

We may also collect information about you that is public and/or publicly accessible, where applicable.

5. Purposes for Which Personal Information is Collected and Used

The collection of personal information is intended for use in providing and improving our services. We also use it to meet our legal, regulatory, or other obligations. Personal information is collected for the following purposes, among others:

  1. To provide products and services: We collect and process the data and information necessary to fulfill our mission and contractual obligations.
  2. To inform customers about products and services offered: The collected data is used to provide our customers with information about new products, promotional offers, and tips related to the use of our products, but only when customers have specifically subscribed to our newsletter.
  3. To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the performance of our products and services.
  4. To develop new products and services and for AI: Collected data may be used for research and development to offer new products and services to our users, including through advertisements and marketing messages. Additionally, collected and aggregated data may be processed by algorithms using artificial intelligence.
  5. To provide customer support: Data collected, particularly through our complaint forms, is used to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services for navigating and using our website.
  6. To protect the privacy of our users: Collected data allows us to verify identities and protect the privacy of individuals who contact us by phone, electronically, or otherwise.
  7. To meet legal obligations or enforce our rights or those of third parties: Data is collected to comply with obligations arising from applicable laws, regulations, or other requirements.
  8. For recruitment purposes: Data collected, particularly through our online forms, is used to process job applications and assess whether an individual meets the job requirements.
  9. For reorganizing or modifying our business: All or part of the collected data may need to be disclosed to a third party as part of due diligence processes or any reorganization (merger, acquisition, or other).

6. Sharing of Your Personal Information

We do not share your personal information with companies, organizations, or individuals outside Stratos Pizzeria, except with our authorized suppliers and partners who need access to the information for the purposes listed in this Policy and within its limits, including:

  1. IT service providers and website hosting services;
  2. Professionals we engage for services rendered to us, including accountants, tax specialists, lawyers, notaries, or other professionals;
  3. Marketing and advertising service providers, including those managing social media, and any platforms they use;
  4. Banks or financial institutions we work with or that process your financial data for payments;
  5. Online ordering and payment platforms, including Ishopfood, DoorDash, SkipTheDishes, Uber Eats, or UEAT;
  6. External servers for electronic data storage, including cloud servers;
  7. Platforms we use to provide our products and services;
  8. Distributors or suppliers in our supply chain;
  9. Data archiving and destruction services.

For cloud storage, personal information may pass through third-party jurisdictions. Note that we only engage reputable companies with privacy policies.

For external processing needs, we share personal information with trusted companies or individuals who process it on our behalf, following our instructions, in accordance with this Privacy Policy, with a level of data security at least equivalent to ours, and in compliance with other appropriate security and confidentiality measures.

We may also need to share your personal information for legal reasons, such as to comply with applicable laws and regulations.

Some of your personal information may be disclosed outside Québec, where some of our suppliers may operate. Under no circumstances do we sell or rent the personal information we have collected.

7. Protection of Your Personal Information

Stratos Pizzeria places the utmost importance on the security of your personal information and commits to processing it in accordance with industry standards and only for the purposes for which it was collected, as described in this Policy or in a specific notice, or as otherwise permitted by law.

During the retention period, Stratos Pizzeria takes physical and technical measures to ensure the security of data containing personal information. Only employees and/or franchisees for whom access to the collected personal information is necessary for their duties will have access to it.

In particular, your payment data may be processed on the secure payment platforms of Ishopfood, DoorDash, SkipTheDishes, Uber Eats, or UEAT to ensure their confidentiality. Please refer to their privacy and security policies for more details on the measures in place.

However, absolute security of your personal information is impossible due to the inherent security limitations of Internet transmission and electronic storage. Information transmitted to us is ultimately at the user’s risk. If you have reason to believe that your interaction with our website is no longer secure or that the security of the personal information you provided has been compromised, please immediately contact our person responsible for the protection of personal information (see below).

8. Retention of Your Personal Information

We will retain your personal information only for the time necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and conclude agreements with our agents or partners. Afterward, personal information will be securely and confidentially destroyed or anonymized. Physical documents containing personal information unused for more than five (5) years by Stratos Pizzeria will be destroyed by shredding. Similarly, personal information stored electronically that has been unused or inactive for more than five (5) years will be destroyed following recommended industry procedures. Personal information we hold may be retained longer if required by applicable laws or regulations.

The primary locations where personal information is stored are the cities where Stratos Pizzeria has offices or facilities and the cities where Maître D has servers containing data collected by Stratos Pizzeria.

Personal information may be stored outside Québec and Canada if a third-party supplier or entity to whom we disclose personal information under this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where it is collected, used, disclosed, or stored, and governmental authorities or law enforcement in those jurisdictions may have access to it.

9. Your Rights Regarding the Personal Information We Hold

Access, Rectification, and Deletion

Stratos Pizzeria ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification and to request rectification if it is inaccurate. If you believe your personal information is inaccurate or wish to access it, you can make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide timely access to your personal information. However, for security reasons, we may need to verify your identity before you can exercise your rights.

There may be circumstances where we cannot grant access to your personal information, such as when access would lead to the disclosure of another individual’s personal information without their consent or when legal restrictions apply. If such a situation arises, we will inform you of the reason we cannot provide access.

If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.

Withdrawal of Consent

You may also withdraw your consent to the use and disclosure of one or more pieces of personal information we hold about you. However, this may prevent us from offering certain products or services, such as online product sales or our newsletter.

10. Use of Cookies and Similar Technologies

Stratos Pizzeria may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a website visit, uniquely identifying the active connection. This data may include information such as your IP address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your visit, and other statistics.

Cookies are used, among other things, to retrieve search history and shopping carts (e.g., product purchases) linked to the session to enhance the user’s online browsing experience. Note that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party sites. This Policy ceases to apply once you leave our website, and Stratos Pizzeria is not responsible for the collection or processing of personal information by these third parties or through these external sources.

Refer to our Cookie Policy, accessible via our website, for more details.

11. Person Responsible for the Protection of Personal Information

For any questions, comments, or complaints regarding this Policy, you can contact the person responsible for ensuring compliance with this Privacy Policy via the complaint form available on our website https://stratos-pizzeria.com/en/contact-stratos/ or by sending an email to: michel.legare@stratos-pizzeria.com

12. Complaint Handling Process

The person responsible for the protection of personal information will handle complaints related to the collection, use, disclosure, retention, and destruction of personal information held by the company, as well as complaints related to this Policy.

Upon receiving a complaint, Stratos Pizzeria will send you an acknowledgment of receipt.

The person responsible for the protection of personal information will analyze the complaint and respond as quickly as possible. A follow-up will be provided no later than thirty (30) days from our acknowledgment of receipt.

Cookie Policy

Effective Date: July 23, 2024

Last Updated: July 23, 2024

What Are Cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect through cookies, how that information is used, and how to manage cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when the website is loaded in your browser. These cookies help us ensure the website functions properly, make it more secure, provide a better user experience, understand website performance, and analyze what works and where improvements are needed.

How Do We Use Cookies?

Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function correctly and do not collect any personally identifiable data.

Third-party cookies used on our website are mainly for understanding website performance, how you interact with our website, securing our services, providing relevant advertisements, and overall offering a better, improved user experience while speeding up your future interactions with our website.

Types of Cookies

We Use Necessary

These cookies are not optional. They are essential for the website to function properly.

Functional

To ensure our website performs optimally during your visit, refusing these cookies may cause some features to disappear from the website.

Statistical

To ensure our website performs optimally during your visit, refusing these cookies may cause some features to disappear from the website.

Marketing

By sharing your interests and behavior during your visit to our site, you increase the likelihood of seeing personalized content and offers.

Manage Cookie Preferences

Cookie Settings

You can change your cookie preferences at any time by clicking the button above. This will allow you to revisit the cookie consent banner and modify your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents explaining how to manage and delete cookies in major web browsers:

Vous pouvez modifier vos préférences en matière de cookies à tout moment en cliquant sur le bouton ci-dessus. Cela vous permettra de revoir la bannière de consentement aux cookies et de modifier vos préférences ou de retirer votre consentement immédiatement.

En plus de cela, différents navigateurs proposent différentes méthodes pour bloquer et supprimer les cookies utilisés par les sites Web. Vous pouvez modifier les paramètres de votre navigateur pour bloquer/supprimer les cookies. Vous trouverez ci-dessous les liens vers les documents d’assistance expliquant comment gérer et supprimer les cookies des principaux navigateurs Web.

Chrome :https://support.google.com/accounts/answer/32050

Safari :https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox :https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-store&redirectlocale=en-US

Internet Explorer :https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using another web browser, please consult its official support documentation.

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